Endearing, interactive and super-fast with data, India's first banking robot Lakshmi made its debut on Thursday in Chennai .Launched by Kumbakonam-based City Union Bank, the artificial intelligence-powered robot will be the first on-site bank helper in India.
HDFC Bank, which is also experimenting with robots to answer customer queries, is testing its humanoid at its innovation lab. Lakshmi, which took more than six months to develop, can respond to queries on more than 125 issues.
Want to know your account balance? Interest rates on loans? Deferred payments or possible charges to be incurred on fixed deposit closure? Lakshmi can answer it all. “Apart from answering generic questions, we have also programmed it to connect to the core banking solution,“ said N Kamakodi, MD and CEO, City Union Bank. “Lakshmi only talks out loud on generic subjects. If you visited our branch with your girlfriend, she won't embarrass you by broadcasting your low account balance,“ joked the CEO.
Lakshmi, who currently speaks in English, gestures, turns around and engages in a very life-like manner in conversations. Unlike most robots her speech is not formal, but more relaxed and casual.“Since its artificial-intelligence driven, the robot is constantly learning from customers,“ said a bank executive.
HDFC Bank, which is also experimenting with robots to answer customer queries, is testing its humanoid at its innovation lab. Lakshmi, which took more than six months to develop, can respond to queries on more than 125 issues.
Want to know your account balance? Interest rates on loans? Deferred payments or possible charges to be incurred on fixed deposit closure? Lakshmi can answer it all. “Apart from answering generic questions, we have also programmed it to connect to the core banking solution,“ said N Kamakodi, MD and CEO, City Union Bank. “Lakshmi only talks out loud on generic subjects. If you visited our branch with your girlfriend, she won't embarrass you by broadcasting your low account balance,“ joked the CEO.
Lakshmi, who currently speaks in English, gestures, turns around and engages in a very life-like manner in conversations. Unlike most robots her speech is not formal, but more relaxed and casual.“Since its artificial-intelligence driven, the robot is constantly learning from customers,“ said a bank executive.
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