Gujarat governor Dr Kamla has approved ‘The Gujarat (Right of Citizens to Public Services) Bill 2013’ to ensure time bound public services to citizens.
The bill was passed by the state assembly on April 1 during the budget session. The general administration department (GAD) of the government has initiated the process of drafting the rules and regulations for implementing the act.
Under the new act, time bound delivery of numerous public services will be provided to the citizens. Clause 3 of the act ensures that every individual citizen shall have the right to time bound delivery of services and redressal of grievances. The government will notify various public services and prescribe the maximum time limit for providing the services. All government offices will be liable to give the receipt of the application and deadline for clearing the applications.
There will be a grievance redressal officer in every government office. A state-level authority for addressing complaints related to failure in providing the services will be created under the said law. The government officials will be liable to a pay fine for missing the deadlines. The citizens will also get compensation for delayed services.
Every public authority will, within two months of the notification of the act, designate as many officers as may be necessary as grievance redressal officers in all the administrative units at the state, district and taluka levels, municipal corporations, municipalities, notified areas, panchayats and such other offices where services are rendered to receive, enquire into and redress any complaints from citizens.
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