Aaple Sarkar

Grievances posted by citizens on the state website, Aaple Sarkar, will be addressed within 21 days, promised chief minister Devendra Fadnavis. Aaple Sarkar, which was launched by Fadnavis on Republic Day, is a technology-based forum for direct interaction and closed communication between the citizens and the state government. “It is powered by MAGIC platform, an acronym for Maharashtra State Application for Grievances, Information and Collaboration. The initiative is in line with the CM’s vision to use technology to digitize services provided by the state,” said a source.
The CM had assured online services to citizens under his proposed Right to Services initiative for which the process for enactment of a bill has been initiated. At the launch, Fadnavis also vowed to make e-files compulsory to bring in transparency and end corruption.
“Citizens can share their grievances, suggestions and file RTIs through mobile phones and computers and they will get a response within a specified time. State departments can view the grievances on a single screen and respond to the same online,” said an official from the CMO. At present, the facility is limited to grievances.
“After a citizen loads his complaint, it will go to the department concerned in Mantralaya. The nodal officer designated in each department for online queries will attach the required documents and send them to the citizen, who can then give a feedback. The CMO will monitor the interface to ensure effective redressal,” said a source.
Ajoy Mehta, prinicipal secretary of the IT department, said the portal will help citizens save time and energy as they will not have to visit Mantralaya to air their grievances.

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