Honda has ranked highest in customer satisfaction in new-vehicle experience in India this year, according to a survey. The Japanese automaker makes a comeback to the number one slot after a decade at a time when it has forayed into the volumes small car market with the Brio. The last time it was number one was way back in 2001.
Honda scored 835 points while Hyundai Motor was second with 829 points in the study followed by Maruti Suzuki with 824 points while Mahindra & Mahindra has come across as the most improved car brand, according to customers, thanks to its premium offering in XUV500. The largest SUV maker scored 17 points higher at 820 compared with 2011, according to a survey by JD Power Asia Pacific.
Tata Motors was ranked last with 800 points even though the overall vehicle satisfaction across the industry’s car brands came down by two points compared with last year, at an industry average of 820 points.
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