India Post partners with TCS

Tata Consultancy Services has partnered with the Department of Posts to modernise a network of more than 1.5 lakh post offices across India, making it the largest distributed e-postal network in the world. “The multi-year digital core programme will transform DoP into a multi-service digital hub, modernise delivery of mail and packages, enhance customer experience and launch innovative services to drive new revenues,” a statement said.

Debashis Ghosh, business group head for public services at TCS, said an important objective of the transformation is to use the DoP’s nationwide reach to drive financial inclusion and accessibility of citizen services in remote areas. This is being accomplished through over 1.3 lakh Darpan (Digital Advancement of Rural Post Office for A New lndia) hand-held devices that gramin dak sevaks use to provide postal, banking, insurance and cash management services in remote villages, even those without network connectivity.

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