To provide all services on one app, Haryana chief minister Manohar Lal Khattar launched Jan Sahayak-Apka Sahayak portal and integrated mobile app. Targeted to transform e-governance services to m-governance, this app is a mobile platform ensuring ‘anywhere-anytime-anybody’ delivery of government to citizen and business to citizen services through one access point.
Addressing a press conference here, the chief minister said as social distancing has become a new norm, every wing of the state government has made mandate to digitally provide various citizen-centric services.“We have already taken various e-governance initiatives to ensure timely delivery of citizen-centric services but in this era of smartphones, a need was felt for delivery of these services to every individual at their doorstep by setting up a mobile service delivery gateway,” said Khattar.
He said the state government was already providing 551 government services and schemes of 42 departments to the people of the state through Saral Portal. “Last year an ambitious programme, ‘Mera Parivar-Meri Pehchan’, was started. Under this plan, a unique Parivar Pehchan Patra cards are being made so that every eligible family gets the benefits of all the services and schemes,” he added.
The chief minister said ‘Jan Sahayak-Aapka Sahayak’ would be a single digital platform having necessary information about various government services, emergency helplines and other information.
He said through this app anyone can use all the emergency services (direct dialing), including 112 emergency calls, 100 police, 108 ambulances, 101 fire, 104 health, 1091 women’s helpline, 1098 children’s helpline number, and 1075 Covid-19 helpline. Besides, other government to citizen services namely Saral services, department wise services, user wise services, public grievances and RTI have also been made available on this mobile platform, the CM said.
He said information about other services, including tenders, bill payment, travel, jobs, sports infrastructure, skill development can also be obtained easily through this application. Through this mobile platform, citizens can also give their suggestions on the services provided by the government, which will be incorporated by the departments concerned to ensure the best service delivery.
The chief minister said this mobile platform had been set to receive inputs in both Hindi and English for the convenience of the users. Through this, all types of government to citizen services will be available on Android and Apple platforms. He said through this mobile application, anyone can get detailed and authentic information about various services like information of new jobs, tenders and upcoming events, payment of bills, press releases, calendar and Haryana phone directory. After downloading this ‘Jan Sahayak-Aapka Sahayak App’ app, citizens can register themselves on the application after verifying their registered mobile numbers and Parivar Pehchan Patra IDs.