Scores of SpiceJet passengers set to take Wednesday morning flights had to wait for a long time.
The airline said a ransomware attack on the airline’s systems on Tuesday night caused the delay, which was resolved in a few hours.
A SpiceJet spokesperson said: “Certain SpiceJet systems faced an attempted ransomware attack [on Tuesday] night that impacted and slowed down morning flight departures [on Wednesday]. Our IT team has contained and rectified the situation and flights are operating normally now. ”
Passengers were upset at the flight delays. “All SpiceJet flights delayed because of a so-called ‘server’ issue…no update given… passengers sitting in the flight for the past 2 hours,” passenger Raghav Jhunjhunwala tweeted.
Ransomware is a type of malware attack in which the attacker locks and encrypts the victim’s data and important files and then demands payment to unlock and decrypt the data.