PayPal starts domestic ops

Global payments service provider PayPal Holdings has launched its services for the Indian domestic market. Until now, the account could be used to receive money from abroad but not for purchases. The company has started operations with a select group of merchants including Yatra, BookMyShow, MakeMyTrip and PVR. It is in discussions with several other merchants and plans to scale up operations shortly.

Announcing the launch, PayPal India MD Anupam Pahuja said that the company has not decided on having a digital wallet in India. However, it was working towards facilitating working capital for small businesses, peer-to-peer transactions and remittances as well. Timing the launch with the anniversary of demonetisation, PayPal GM (Asia-Pacific) Rohan Mahadevan said, “India's digital payments journey is on a high growth trajectory and we are proud to be a part of it.“

Pahuja said that in order to service the local Indian customer, PayPal has set up a customer service centre in India with multi-lingual support capabilities and an on-ground sales team to drive customer engagement and education. PayPal in India has been used by freelancers and small service providers to global clients for more than a decade.

PayPal is bringing to India its dispute resolution process, which has been its unique selling proposition. This will enable buyers to claim refunds up to 180 days from the date of transaction. “We also provide Seller Protection for merchants for their local and overseas payments,“ said Pahuja.

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