Mumbai’s Chhatrapati Shivaji International Airport, operated by GVK MIAL, and Delhi’s Indira Gandhi International Airport, operated by GMR-led consortium, have been jointly rated as the World’s Best Airport for customer experience in the 40 million passengers category at the prestigious Airport Service Quality awards 2017. The Airports Council International announced the ratings on Tuesday.
Both the airports have improved their performance on ASQ parameters. In 2016, Seoul’s Incheon International Airport had bagged the first place, and Mumbai and Delhi had jointly won the second place along with Singapore International Airport.
In the 2017 ratings, Mumbai and Delhi airports beat Beijing Airport and Shanghai Pelang Airport, which came a joint second. Taipei Taoyuan Airport bagged the third place in the 40 million passengers category.
Bengaluru airport was rated in the first place in the15 to 25 million passengers category, while Chennai airport bagged a joint third place with Indonesia’s Surabaya Airport. In the 5 to 15 million passengers category, Hyderabad retained the top spot for the second consecutive year, while Cochin, Kolkata and Pune airports were adjudged third jointly. In the 2 to 5 million passengers category, Lucknow airport bagged first place. Ahmedabad airport bagged the award for Most Improved Airport in Asia Pacific region.
The ratings by ACI, the trade association of 1953 member airports across 176 countries, are based on a comprehensive passenger survey on 34 different performance indicators including airport access, check-in, security screening, passenger amenities like restrooms, stores and restaurants.